Échanges et retours

At LILIT'S, each pair is handcrafted in Brazil using natural materials and finished by hand. Because these are high-quality handcrafted products, we have specific rules for international orders.

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1. EXCHANGES – INTERNATIONAL ORDERS

LILIT'S does not cover international exchanges.

If the customer wishes to make an exchange (due to size, model, or personal preference):

• All return shipping costs to Brazil are the responsibility of the customer.

• The cost of the new international shipment will also be fully paid by the customer.

• We do not offer automatic direct exchanges. The product must be returned and, after approval, the customer can make a new purchase.

Mandatory conditions for accepting the exchange:

• The product must not have been used or show signs of use.

• It must be properly and securely packaged for international transport.

Products that do not meet these conditions will be refused and returned to the customer.

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2. RETURNS – EUROPEAN UNION

For customers located in the European Union, we respect the right of withdrawal in accordance with European legislation (European Union Consumer Rights Directive – 2011/83/EU).

The customer may exercise the right of withdrawal within 14 calendar days of receiving the product.

Conditions:

• The product must not have been used.

• It must be in perfect condition.

• It must be returned in its original packaging.

• The customer is responsible for the international return shipping costs.

LILIT'S does not offer refunds.

• Customs duties

• Customs clearance costs

• International shipping

The refund will be processed after the product is received and analyzed at our center in Brazil.

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3. RETURNS – UNITED STATES 🇺🇸

For customers located in the United States:

We only accept returns in the following cases:

• Proven manufacturing defect

• Error in product shipment

We do not offer refunds due to buyer's remorse or change of preference.

If the customer wishes to exchange for a different size or model:

• All logistical costs (shipping and reshipping) are the responsibility of the customer.

• We do not cover international shipping costs.

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4. RETURNS DUE TO DEFECTS

We only accept returns in cases of proven manufacturing defects.

The customer must:

• Notify LILIT'S within 7 days of receipt.

• Awaiting technical analysis.

After confirming the defect, we can offer:

• Product replacement, or

• Credit for a new purchase, or

• Refund of the product price.

Important:

Natural variations in leather, wood, tone, texture, or minor handcrafted details are not considered defects.

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5. CUSTOMS DUTIES AND TAXES

LILIT'S is not responsible for:

• Customs duties

• Import taxes

• Customs clearance costs

• Local taxes of the destination country

These costs are the sole responsibility of the customer.

In the event of product refusal at customs or non-payment of taxes, LILIT'S is not responsible for a refund.